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PRIVACY POLICY

1. Introduction

This privacy policy applies to the processing of personal data by BATCH_04 BV, with registered office at Diksmuidse Heerweg 243, 8200 SINT-ANDRIES, Belgium, with company number BE1017.269.088 (hereinafter "BATCH_04", "we", "us"). We are the controller of the personal data that we collect and process in the context of our activities.

2. Applicable law

The processing of personal data by BATCH_04 takes place in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR), the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and other applicable laws and regulations.

3. Legal bases and purposes of the processing

We process personal data on the basis of the following legal bases:

  • The performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) GDPR);

  • Compliance with a legal obligation to which we are subject (Article 6, paragraph 1, c) GDPR);

  • The consent of the data subject (Article 6, paragraph 1, a) GDPR);

  • The pursuit of our legitimate interests (Article 6, paragraph 1, f) GDPR).

We process personal data for the following purposes:

  • Processing orders and deliveries;

  • Providing customer service and handling complaints;

  • Sending newsletters and marketing communications (if consent has been obtained);

  • Analyzing and improving our website and services;

  • Compliance with legal obligations, such as accounting and tax obligations;

  • Securing our systems and preventing fraud.

4. Categories of personal data

We process the following categories of personal data:

  • Identification data (name, address, email address, telephone number);

  • Electronic identification data (IP address, cookie information);

  • Account details (username, password);

  • Purchase information (order history, payment information);

  • Communication data (emails, chat messages);

  • Data relating to participation in competitions and promotions;

  • Data related to ratings and feedback.

5. Sharing of personal data

We may share your personal data with:

  • Service providers who support us in the performance of our services (for example IT service providers, logistics partners);

  • Government agencies, if we are legally obliged to do so;

  • Other entities within the BATCH_04 group;

  • Third parties in the context of a company takeover or merger.

6. International transfer of personal data

If personal data is transferred to countries outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as concluding model contractual clauses approved by the European Commission.

7. Security of personal data

We have taken appropriate technical and organizational measures to protect your personal data against unauthorized access, unlawful processing, loss, destruction or damage.

8. Retention period

We do not retain your personal data for longer than is necessary for the purposes for which it was collected, or as required by law.

9. Rights of the data subject

You have the following rights:

  • Right of access (Article 15 GDPR);

  • Right to rectification (Article 16 GDPR);

  • Right to erasure ("right to be forgotten") (Article 17 GDPR);

  • Right to restriction of processing (Article 18 GDPR);

  • Right to data portability (Article 20 GDPR);

  • Right to object (Article 21 GDPR);

  • Right to lodge a complaint with the Data Protection Authority (Article 77 GDPR).

10. Contact details

For questions or requests regarding this privacy policy, please contact:

11. Changes to this privacy policy

We reserve the right to change this privacy policy. Changes will be published on our website.

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